1) PLEASE DESCRIBE WHAT WE DID WELL: Everything 2) PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: Don’t change it, otherwise you’ll break it 3) ANY OTHER COMMENTS: Thank you
Mr B 08.09.2021
PLEASE DESCRIBE WHAT WE DID WELL: You provided a highly professional property sales experience meeting joint targets for price and time scale. The after sale care and attention has been excellent. PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: Remove Tottenham FC pin, it is very offensive!!!!!!!! :-) ANY OTHER COMMENTS: Thank you for providing an efficient and professional service at a difficult time.
Mr & Mr B 07.07.21
PLEASE DESCRIBE WHAT WE DID WELL: I found Bennett Lorusso to be very professional from first contact to completion. Useful advise was given and I was kept well informed throughout. PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: N/a ANY OTHER COMMENTS: I would have no hesitation in recommending Bennett Lorusso in the future. Each person I dealt with was very pleasant and helpful. Thank you Mary
Mrs H, June 2021
PLEASE DESCRIBE WHAT WE DID WELL I BELIEVE THAT YOU HAVE DONE EVERYTHING BETTER THAN EXPECTED, ESPECIALLY CONSIDERING THE PANDEMIC, WHICH WILL HAVE SURELY MADE THE SALE MORE DIFFICULT TO MANAGE. PLEASE DESCRIBE WHAT IMPROVEMENT WE COULD MAKE I AM TOTALLY SATISFIED AS I AM SURE THE BUYER IS TOO. YOU DEMONSTRATED GREAT PROFESSIONALISM AND MANAGERIAL SKILLS. I ALSO COMMEND YOU ON HAVING HIGHLY QUALIFIED STAFF - WELL DONE! ANY OTHER COMMENTS ONE OF YOUR GREAT STRENGTHS WAS TO CONTINUALLY RE-ASSESS AN EVOLVING PROPERTY MARKET AND GIVE GOOD ADVICE. THANKS TO ALL THE STAFF FOR OUTSTANDING WORK, BEST WISHES AND MUCH SUCCESS FOR THE FUTURE. A. N.
Mr N May 2021
PLEASE DESCRIBE WHAT WE DID WELL; Professional marketing and selling. Helped negotiate the final purchase price of home we were buying. Trying to keep track with what was happening in our chain. PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: N/a ANY OTHER COMMENTS: Would recommend BL services.
Mr and Mrs K - April 2021
I just wanted to reach out and thank the team for the effort put in during our bumpy sales process. Whilst it was particularly stressful for us it all came good in the end and the latter stages were far smoother. We are now very much settling into our new home which is already proving to be a great move for us and we are really happy.
Mr B March 2021
Great communication and local knowledge, flexibility when dealing with 'difficult' situations. Mike has definitely gone above and beyond the call of duty considering the unpredictable nature of our sale, and he has done everything he could to make it happen. We would definitely recommend to friends and family.
Mr M December 2020
PLEASE DESCRIBE WHAT WE DID WELL - Dealt with my queries and requests promptly and efficiently. Gave me helpful advice in a polite and friendly way. PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE - Absolutely none - you were all great. ANY OTHER COMMENTS - It has been such a difficult time for us all. Having to deal with my step-mother's estate when I was so far away from St. Neots was particularly difficult. You helped take a lot of stress away. Thank you so much.
Mrs K 10.02.2021
A challenging property to value accurately but Mike did a spot on job ( 30 yrs experience helps) valuing the property well ABOVE the valuation of all other agents & even achieving above that for the sale which was agreed within 2 weeks. The marketing was good & as we lived a long way away the agents visited regularly to collect mail & keep a general eye out. Kept Me Informed - ***** Offered Good Value -***** Trusted Agent - ***** Would Recommend To Friend - *****
Mr Simms 11.12.2020
PLEASE DESCRIBE WHAT WE DID WELL: Bennett Lorusso are a very professional, polite and friendly St. Neots estate agent, offering the highest level of service from a very experienced team. We have nothing but praise for Bennett Lorusso for handling our house sale from start to completion. PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: It will be hard to improve on such excellent and professional service. ANY OTHER COMMENTS: A big thank you, we will not hesitate to recommend Bennett Lorusso Estate Agents. Best Wishes to you all. Mr and Mrs Nokes 2nd Dec 2020.
Mr and Mrs Nokes 02.12.2020
A great team Alan Mike and Laura Communication second to none. Basically sold the house without any of my assistance required. Would not hesitate to recommend this fantastic team for a trouble free sale. Dave E
Dave E 26.08.2020
We are pretty much all moved in now. Both Julia and I would like to thank you for everything over the last few months, particularly all of your to-ing and fro-ing between us and the sellers. You have provided a fantastic service and we will recommend Bennett Lorusso to anybody that we can who might be looking to buy or sell.
James W 26.07.2020
I just want to say a huge thank you to all the staff for your support in our recent move. Particularly the amazing Laura who has been a fantastic point of contact throughout the entire sale of our house and purchase of our new house. Whilst you will no doubt still feel anxious throughout this process I can guarantee you that speaking to Laura with all her knowledge around every aspect of your move will make you feel better. I cannot thank her enough for her support and making this so comfortable. I will not hesitate in recommending Bennett Lorusso Property Agents in the sale of your home. Thank you.
Mr B, June 2020
Bennett Lorusso are a very good team of Estate Agents. They are professional and efficient. Specifically they talk to all would be buyers which is great as one is not sure one can do so oneself. They sold two houses on my behalf and I bought the house I am living in myself through their agency. Throughout Laura was very good at giving information as they were themselves. Also, I felt I had to move very quickly and they were a great help in this.
Apr 17, 2019 by Anonymous
PLEASE DESCRIBE WHAT WE DID WELL: Everything. I cannot fault you in any way. Your professionalism is second to none. PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: None whatsoever. Keep up the excellent work. ANY OTHER COMMENTS: Excellent customer service in every way. The very best of luck for the future.
Oct 30, 2019 - Mrs KW
PLEASE DESCRIBE WHAT WE DID WELL: Kept us informed, marketed the property well and pleasant to deal with. PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: - ANY OTHER COMMENTS: Very professional and helpful throughout.
Oct 23 2019, Mrs DHN
Professional, friendly and efficient service. Highly recommended!
July 16, 2019 - NBN
PLEASE DESCRIBE WHAT WE DID WELL: Complete and professional service from start to finish. Kept us informed throughout the sale - could thoroughly recommend. PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: N/a. ANY OTHER COMMENTS: Thank you very much for all your help.
June 2019, Mr M A
Excellent service from day one through to completion. Would always recommend you. Continue doing what you are doing. It obviously works. Thank you.
Jan 9, 2019 by MRS SHEILA SEWELL
Wanted a quick sale and I feel the pricing advice was good as it was realistic for the time of year. etc. I liked the mobile phone messages telling me viewings were taking place. Seemed to get a good number of viewings at beginning and luckily the correct buyer was found during this time. I completed within 12 weeks and considering that included Xmas and New Year, was satisfied with this. I felt things ran smoothly - the updates from Laura were good and it was nice to have that 'link' between me and the solicitor. I liked the personal feel your agency gave out and there was always a familiar face to speak to if I popped in. I would definitely recommend you and use you again in the future.
Feb 5, 2019 by Anonymous
I always got an answer to my queries. Was able to totally rely that I was being looked after well. Can't recommend highly enough. I dealt mainly with Mike, I found him to be pleasant and calm. Always returned my calls/answered my emails. The office staff are very pleasant too. Why was I so stressed!! I didn't need to be.
Mar 9, 2019 by Mrs A J
PLEASE DESCRIBE WHAT WE DID WELL - I have bought and sold through your agency twice now and in a short time - from valuation to completion you kept me informed every step of the way from solicitors to buyers to sellers and what a lovely personal touch keying in my details info your phone system so I was greeted by name! Your will with every phone call from me (I made quite a few!) was invaluable - with special thanks to Mike but collectively "What a fantastic team". The saying 'The customer always comes 1st' definitely refers to Bennett Lorusso! PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: I cannot think of one - personally, I cannot fault you! ANY OTHER COMMENTS: Your telephone number will remain in my phone just in case I move again... Well, you never know!!! With affection and huge thanks to you all. Linda x
Mrs LD, March 2019
We couldn't have been happier with the job done for us by the team at Bennett Lorusso. From the initial valuation right through to completion they have been courteous, responsive and professional. What we liked most of all was that we were dealing with a small team who knew our situation inside out. We met Mike, one of the directors, for the valuation, and dealt with him throughout. Laura did a brilliant job chasing everyone else in a difficult chain and keeping us updated. The team were always happy to talk to us, gave sound advice and were easily reachable. We had initially considered using an online agent to save money, but Bennett Lorusso were worth every penny and we would have no hesitation in recommending them.